Make sure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.
Check the ink levels, replace any low/empty ink cartridges
Clean the printhead and print a quality report to check the result.
If the issue persists, I'm afraid this could be a hardware issue with the ink cartridge or with the printhead. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
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