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03-10-2021 09:12 AM
@AveryL, Welcome to the HP Support Community!
I understand the printer is printing blank pages. Kindly perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues
Make sure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.
Check the ink levels, replace any low/empty ink cartridges
Clean the printhead and print a quality report to check the result.
If the issue persists, I'm afraid this could be a hardware issue with the ink cartridge or with the printhead. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
lease click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
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