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HP Recommended
OMEN by HP Laptop 15-dh0xxx
Microsoft Windows 10 (64-bit)

 

Hi, I have problems with audio and microphone. they are not detected by the pc. i tried to update the drivers but it doesn't work. i tried uninstalling and reinstalling the drivers but it doesn't work. sorry for my poor english.

PRODUCT NUMBER:8FG12EA#ABZ

 

immagine_2020-11-15_100039.png

 

5 REPLIES 5
HP Recommended

@incastro

 

I reviewed your post and I understand that you are facing issues with the audio.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run the audio troubleshooter and it will automatically find and fix the audio issue.

 

Here is how it is done.

 

- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

- Click on "Playing Audio".

- Follow the on-screen instructions.

 

If you continue facing the issue, then uninstall the audio driver from the device manager and then download and install the driver from the below link.

 

https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107247.exe

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Thanks for the support, but I couldn't solve the problem. Once the drivers are installed, I get this screen messagedesk.PNG

HP Recommended

@incastro

 

What is the version of Windows you are using? (Like 1903, 1909 or 2004)

 

Thanks!

The_Fossette
I am an HP Employee

HP Recommended

1909

HP Recommended

@incastro

 

Download and install the audio driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101015.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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