Audio volume fading out / going low .

[TESLAAAAA]

I have the exact same issue on my Envy 15 ep0008.  Used to work great.  It's next to useless now.  I've done all the usual suggestions with all the driver updates etc etc.  No improvement.  Plugged in and bluetooth devices work fine.

[The_Fossette]

@TESLAAAAA

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[TESLAAAAA]

Hello.  It is the HP Envy 15-ep0008na.

[The_Fossette]

@TESLAAAAA

I recommend you download and install the audio driver from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104172.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[TESLAAAAA]

Thank you for your suggestion.  I have done as you have suggested but the problem is still there.  What do you suggest next?

[The_Fossette]

@TESLAAAAA

I recommend you perform a recovery on the computer following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c06162205

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[TESLAAAAA]

I reset my entire laptop and it did not work.  Still have the fading.

However,  I changed a few settings and this seems to have worked.  This is what I did:

1. go to sound settings -> sound control panel
2. select speaker -> configure button -> next -> tick the box for Front left and right on "full-range speaker" screen -> next -> finish
3. select speaker -> advanced tab -> untick everything -> apply
4. communications tab -> select "do nothing"

5. Re-boot.  Profit.

This seems to have worked so the sound is not fading down.  I'm not sure which specific thing fixed it, but I know that doing only the advanced settings did not fix it for me, so apply all the changes and it should work.

Edit:  Spoke to soon.  It has gone back to fading.....  

[TESLAAAAA]

Hi, when I try to do a Cloud Restore, it says that the Product ID is invalid.  It auto-detects it and says it is invalid.  So I tupe it in and it is still invalid.  Please help.

The prodict ID on the screen is the same as printed underneath the laptop.

[TESLAAAAA]

Hi @Fossette, please can you help with my query.

[The_Fossette]

@TESLAAAAA

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!