09-27-2019 05:36 PM
I have an HP Envy, i5, 15inches convertible with built in B&O sound system, After the latest windows update Sound and Microphone functions stopped working. When I did audio check, it says no speaker and microphone hardware found. So, I re-installed realtek audio as what HP virtual agent suggested but I think it totally deleted the Bang & Olufsen. I searched the B&O in my unit but nothing appeared. The sound effect now is not as good as the B&O. How can I re-install it B&O? Please help.
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09-27-2019 06:44 PM
What is your I have an HP Envy and do you know which SP agent told you to install ? The B&O may be buried under HP Audio Switch now. Please try to look at it
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