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PabloMay
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Message 1 of 2
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Re: Bang & Olufsen Audio not working

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Hi there

 

I do have the same issue. I bought a HP envy x360 and audio does not work.

Then when i restart the machine does work.

So now each time i want to listen audio , I have to restart and magically it starts working audio

 

Can you help me.

 

SerialNumber is [edit]

 

Regards

 

Pablo

 

Serial Number is 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@PabloMay,

 

Welcome to the HP Support Community!

 

I recommend you uninstall the audio driver from device manager and then download and install it from the below link.

 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95159.exe

 

Here is how it is done.

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

If you continue facing the issue, then update the BIOS and the chipset driver from the below link.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98125.exe

Chipset: https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77653.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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