• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I have the same issue too, my laptop is about a month old now and is the 15" Envy x360 version running i7.

 

It doesn't happen when pausing/skipping audio but the crackling happens extremely frequently when I'm typing and playing music or anything else through the laptop's default speakers at the same time, and is very frustrating.

 

I've tried turning off the Bang & Olufsen equalizer, turning off the mic option at the same time I'm playing anything through my speakers but these don't help.

 

Really don't want to have to resort to returning the laptop due to this issue.

1 REPLY 1
HP Recommended

@ChrxsW

 

What is the product number of your computer?

Have you installed the latest audio driver available for your computer?

What is the version of Windows you are using?

 

Meanwhile, I recommend you perform a recovery on the computer following the steps in the below artilce.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.