Highlighted
Intern
Intern
53 0 5
Message 1 of 9
8,017
Flag Post
HP Recommended

Re: Intel HIgh Definition Audio Device issue

i dont have intel graphics on my omen. why does intel hd audio keep coming back in device manager

 

8 REPLIES
Teacher
Teacher
127 6 21
Message 2 of 9
4,627
Flag Post
HP Recommended

Re: Intel HIgh Definition Audio Device issue

Hi.

 

I think i managed to fnd a solution for that but it could involve disabling the Windows updates until a solution apppears;

 

First,

 

Uninstall all Intel Audio drivers from device manager.

Disable BITS and Windows Updates in services msc

In System: hardware, disable automatic driver updates;

-In Device manager click "View - > click Devices by Connection"

Then in Device manager go to Microsoft ACPI compliant.. -> PCI Express Root Complex -> Right click on Intel Smart Sount Technology SST and select uninstal, thick the box "Remove driver software for this device";

-Download and install the latest Realtek HD drivers for your HP notebook from the support.hp.com site.

 

Restart the PC and the audio should be working. This however also disables Windows updates but this should be a temporary issue until other Windows updates appear;. You didn't add a product number so i cannot provide you with linkd. Also if this doesn't work, you might have to uninstall a KB update that occured today or yesterday (a KB starting with 44 ad ending with 919 its a security update);

 

Kind regards

 

Steven

Provost Provost
Provost
22669 3081 7456
Message 3 of 9
4,004
Flag Post
HP Recommended

Re: Intel HIgh Definition Audio Device issue

@Damnation

 

This is HP's fix.

 

https://support.hp.com/us-en/document/c06166393

 

REO

****Click the Blue thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
Microsoft Registered Refurbisher and Registered Microsoft Partner
Scott70 Top Student
Top Student
4 0 2
Message 4 of 9
3,740
Flag Post
HP Recommended

Re: Intel HIgh Definition Audio Device issue

This fix didn't work for me. I've spent hours trying to solve this problem.

 

I did everything indicated in HP's solution. The faulty driver continues to reappear. Also, I've been unable to download any other drivers, as HP's website doesn't recognize my product number despite me copy/pasting it after using the fn/esc approach. 

 

I've tried many approaches, but nothing works. Is there a way one can access a chat with an actual person under HP support?

Scott70 Top Student
Top Student
4 0 2
Message 5 of 9
3,729
Flag Post
HP Recommended

Re: Intel HIgh Definition Audio Device issue

After 3 days of struggling, my audio came back on soon after I posted my message. I went back once again to delete the faulty drivers with the exclamation point, and it wasn't there. I scanned for hardware changes, and it didn't come back. And the red "x" on the speaker was gone. I still didn't have sound, but I rebooted. Still no sound, but with a a click on troubleshooting, and a long wait, the sound came back!

 

So maybe just keep trying to delete the faulty drive, and the higher level as indicated in HP's advice. Maybe it will work eventually. I really don't know what I did that did it. But maybe there's hope.

Provost Provost
Provost
45450 4280 10870
Message 6 of 9
3,514
Flag Post
HP Recommended

Re: Intel HIgh Definition Audio Device issue

The HP document at the following link has what may be the simplest means of resolving with the Audio issue.

https://support.hp.com/us-en/document/c06166393

Click on the Thumbs up to say thanks .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

Reply
0 Kudos
Teacher Teacher
Teacher
66 3 7
Message 7 of 9
3,253
Flag Post
HP Recommended

Re: Intel HIgh Definition Audio Device issue

Hi,

 

Please Download fix from below mention link and Run  as Administrator, then restart the notebook - this fix is from Microsoft and it works.

http://download.windowsupdate.com/c/msdownload/update/software/crup/2018/10/intcaudiobusremove_323cd...

 

If issue still persist.

Please feel free to contact HP :

 

 

http://welcome.hp.com/country/w1/en/contact_us.html

 

 

 

For Phone assistance

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Chat Support

https://support.hp.com/us-en/contact-hp

 

 

If any of my posts help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am an HP employee
Reply
0 Kudos
Gushinky234 Top Student
Top Student
5 0 0
Message 8 of 9
3,160
Flag Post
HP Recommended

Re: Intel HIgh Definition Audio Device issue

Go to Intel Download center and type Intel HD Graphics with the Model number then proceed to download the driver and Install it. I suggest uninstalling the old one first if it is still and then reinstalling the newly downloaded driver. 

 

In case you don't know your graphics card model number, you can check it by going to your display settings and click advanced display settings then display adapter properties and choose your operating system accordingly. That should give you the information about the model number. 

Reply
0 Kudos
kaleena Student
Student
1 0 0
Message 9 of 9
2,221
Flag Post
HP Recommended

Re: Intel HIgh Definition Audio Device issue

Please uninstall and install according to your system version. this's a normal problem. hope helpful for you thanks

Reply
0 Kudos
Tags (1)
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation