10-11-2018 12:00 PM
I think i managed to fnd a solution for that but it could involve disabling the Windows updates until a solution apppears;
Uninstall all Intel Audio drivers from device manager.
Disable BITS and Windows Updates in services msc
In System: hardware, disable automatic driver updates;
-In Device manager click "View - > click Devices by Connection"
Then in Device manager go to Microsoft ACPI compliant.. -> PCI Express Root Complex -> Right click on Intel Smart Sount Technology SST and select uninstal, thick the box "Remove driver software for this device";
-Download and install the latest Realtek HD drivers for your HP notebook from the support.hp.com site.
Restart the PC and the audio should be working. This however also disables Windows updates but this should be a temporary issue until other Windows updates appear;. You didn't add a product number so i cannot provide you with linkd. Also if this doesn't work, you might have to uninstall a KB update that occured today or yesterday (a KB starting with 44 ad ending with 919 its a security update);
10-12-2018 11:10 AM
This is HP's fix.
******Please mark Accept As Solution if it solves your problem******
Microsoft Registered Refurbisher and Registered Microsoft Partner
****************No stinking badges only SOLUTIONS!!!****************
10-13-2018 02:44 AM
This fix didn't work for me. I've spent hours trying to solve this problem.
I did everything indicated in HP's solution. The faulty driver continues to reappear. Also, I've been unable to download any other drivers, as HP's website doesn't recognize my product number despite me copy/pasting it after using the fn/esc approach.
I've tried many approaches, but nothing works. Is there a way one can access a chat with an actual person under HP support?
10-13-2018 03:14 AM
After 3 days of struggling, my audio came back on soon after I posted my message. I went back once again to delete the faulty drivers with the exclamation point, and it wasn't there. I scanned for hardware changes, and it didn't come back. And the red "x" on the speaker was gone. I still didn't have sound, but I rebooted. Still no sound, but with a a click on troubleshooting, and a long wait, the sound came back!
So maybe just keep trying to delete the faulty drive, and the higher level as indicated in HP's advice. Maybe it will work eventually. I really don't know what I did that did it. But maybe there's hope.
10-14-2018 03:29 AM - edited 10-14-2018 03:30 AM
The HP document at the following link has what may be the simplest means of resolving with the Audio issue.
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.
10-17-2018 09:46 PM
Please Download fix from below mention link and Run as Administrator, then restart the notebook - this fix is from Microsoft and it works.
If issue still persist.
Please feel free to contact HP :
For Phone assistance
If any of my posts help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.
If your problem is solved , please click the Accepted Solution button
10-19-2018 03:39 AM
Go to Intel Download center and type Intel HD Graphics with the Model number then proceed to download the driver and Install it. I suggest uninstalling the old one first if it is still and then reinstalling the newly downloaded driver.
In case you don't know your graphics card model number, you can check it by going to your display settings and click advanced display settings then display adapter properties and choose your operating system accordingly. That should give you the information about the model number.