04-10-2017 06:43 PM
This is a great location to get assistance! I read your post and see that microphone in your Star Wars Special Edition Notebook - 15-an051dx keeps muting, correct me if I am wrong.
I would like to help you resolve this issue.
- Run UEFI component test on audio.
- Click here and follow the step 4 to run test.
- And check if the external headset with microphone works.
Let me know how it goes.
I am an HP Employee