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‎05-12-2020 07:41 PM

HP Recommended

HP Pavilion Laptop 15-cs1xxx. I have the same issue. The microphone does not work. I have done all the virtual assistant steps and all the same steps listed here and the mic still does not work. In the properties window, it shows the green bars going up and down as I speak or tap near the video camera but if I try Voice Recorder or WebEx or Skype or built-in in Windows speech recognition, nothing gets recorded and there is no indication that the microphone works. 

yes, everything is updated, all the HP support recommended updates for the drivers are installed. 

1 REPLY 1

‎05-22-2020 10:06 AM

HP Recommended

@PashaPasha

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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