• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-13-2021 12:35 PM

HP Recommended
Product: Envy Laptop 13-ah0xxx
Operating System: Microsoft Windows 10 (64-bit)

I noticed the last few days the built in Realtek Microphone has gone VERY quiet. 

Its at 100% with a full boost but can barely reach 3% on the Windows Settings Test.

I take all the Windows Updates as they  come available and use the HP Support Assistant Updates.

I'm wondering if there has been a driver update. 

Sure enough, when I check Realtek Audio Properties / Details Tab for Installation Date it has 2021-03-08, 5 days ago...

 

In the Events Tab it lists 11 events related to 

Device INTELAUDIO migration.

One is a warning that the device "was not migrated due to partial or ambiguous match."

 

Any idea whats going on. Can I reinstall a driver or something?

2 people had the same question
2 REPLIES 2

‎03-17-2021 01:06 PM

HP Recommended

Hi@CaptainKremmen, Welcome to the HP Support Community!

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

To resolve these issues, download and install the following SoftPaq to update the audio driver: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No

‎03-19-2021 01:51 AM

HP Recommended

Hi Praveenbv

I still have the problem. The link you supplied for the SoftPaq does not exist.

https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe

"The requested URL /pub/softpaq/sp107001-107500/sp107252.exe was not found on this server."

 

Did this happen after a recent window or software update?

Yes,

Windows 10 Pro OS Build 19042.867 Windows Feature Experience Pack 120.2212.551.0

 

Have you made any hardware/software changes?

No

 

Have you tried any troubleshooting steps?

Yes I've tried Windows and HP Support Assistant which just highlights the maximum sound is 7%

I have applied all updates recommended by the support assistant.

 

What is the product number of your device?

Product number: 4EV37EA#ABU

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.