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HP Recommended
Envy Laptop 17-cg0003nl
Microsoft Windows 10 (64-bit)

Hi, since a few days my laptop does not reproduce any sounds through the embedded Realtek audio system. However the audio works fine through any Bluetooth external device. Laptop is less than 6 moths old and worked fine at beginning. The fix audio problems did not fix the issue.

2 REPLIES 2
HP Recommended

@Adribelva Welcome to HP Community!

 

I understand that the Realtek Audio system not reproducing sounds on HP Envy Laptop.

 

Please uninstall the audio driver and update the chipset driver. Restart the computer and then install audio drivers.

 

Also, update the BIOS.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-17-cg0000-laptop-pc-series/32552529/model/3...

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

HP Recommended

@Adribelva

 

This post is with reference to the thread you had recently created on our HP Support Community.

 

I would like to know if the information shared was helpful. If not, let us know. We will take this forward.

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

 

 

Cheers 🙂 

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