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‎10-16-2019 03:02 AM

HP Recommended
Product: HP Spectre X360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi! 

The red light of my mute button on the keyboard (f11) is not working anymore when the sound is disabled. 

I don't know how to fix it.

Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-18-2019 05:13 PM

HP Recommended

@Elenella118 Welcome to HP Community!

Did you attempt to reinstall the Audio drivers?

Or update it from the HP website?

(Click here to find and install it, if you haven't)


If the issue persists, I recommend you reinstall the Audio drivers using the recovery manager:

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
 

(by the end of this document, all the issues should be resolved)''Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-18-2019 05:13 PM

HP Recommended

@Elenella118 Welcome to HP Community!

Did you attempt to reinstall the Audio drivers?

Or update it from the HP website?

(Click here to find and install it, if you haven't)


If the issue persists, I recommend you reinstall the Audio drivers using the recovery manager:

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
 

(by the end of this document, all the issues should be resolved)''Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
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