samarth1 Student
1 0 0
Message 1 of 1
Flag Post
HP Recommended

SOLVED - Problem with beats audio and headphone jack

HP Envy 15t
Microsoft Windows 10 (64-bit)

Firstly, I updated to Win 10 about 4 months ago and this problem only showed up yesterday. 


Please! read this first (opens in new page and I pasted it just in case)


Scroll down to where "RandShouse" writes:

"1. Click the Start button.

2. Type Beats Audio and select the Beats Audio Control Panel.

3. Select Advanced Settings from the top menu.

4. Under Jack Information uncheck the box that says Enable auto pop up dialog, when device has been plugged in."


What's happening is that my laptop's audio is working with earbud, headphones (anything that works with the headphone jack). But the problem is that terrible Beats software. So if I watch a youtube video with the earbuds then remove them, the laptop audio works perfectly fine!


Then Beats kicks in and recognizes that I just unplugged a device when it says "You just unplugged a device." Which makes pefect sense. Because I just removed the earbuds. And for a few seconds, the audio from my laptop (speakers) works perfectly fine. But then Beats audio malfunctions and says that "You just plugged a device...". WHICH IS WRONG.


So I tried to follow the steps written by RandShouse but step 4 is not even there. For some reason, I don't have the checkbox and I could go to Control Panel > Sys and Security > Hardware and Sound > Realtek. But I don't have realtek (which has it's better way of disabling the popups when it detects a headphone) so I am stuck with "Beats Audio Control Panel " which has no way for me for turning off the popup. Is there any way to turn of the popups which would likely remove the malfunction that their software has? 


I am sure that there is no hardware problem. The speaker works just fine for about 3 seconds until Beats kicks in and messes it up. It just boils down to how i dont have the option to turn off the popup.


Thanks very much!


UPDATE: also I did try to find an audio driver or anything to update either Beats or Realtek, but I know the problem is with beats and I could not find a driver or update for either. 




Just go to Task Manager and force quit that ugly program "Realtek HD Audio" that has the Beats logo. Phew! But actually, a more permanent answer would be appreciated because I suspect that the Beats program will turn on again.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation