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‎10-29-2020 04:15 PM

HP Recommended
Product: HP ENVY 13
Operating System: Microsoft Windows 10 (64-bit)

I have to face sound issues every time I do an update. I have tried contacting HP support via email within a month I got my laptop but I got so answer. Every time after doing an update the sound becomes really feeble and inaudible. 

I have to fix sound issues through Diagnostic tools every time.

My laptop is well within warranty, WHAT SHOULD I DO??

3 REPLIES 3

‎10-30-2020 07:14 AM

HP Recommended

@JASKIRAT13

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎10-30-2020 07:23 AM

HP Recommended

This is my product number: 133S9EA

Thank you

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‎11-02-2020 04:55 AM

HP Recommended

@JASKIRAT13

 

Thank you for the information.

 

I recommend you download and install the audio driver from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110145.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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