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‎01-06-2019 10:49 PM

HP Recommended
Product: Notebook
Operating System: Microsoft Windows 10 (64-bit)

Screen display of my notebook is neglegible. I have installed all the latest graphic drivers from HP, however I am still not able to see anything on the screen. System is working fine as when connected to the external device I am able to see and work. Please suggest

1 REPLY 1

‎01-08-2019 11:26 AM

HP Recommended

@aks_mat

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that you're experiencing display issue with the HP notebook, I appreciate your efforts to try and resolve the issue.

As you've performed relevant troubleshooting steps and the notebook display works on external monitor, this sounds like hardware related issue. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

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