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08-01-2020 07:44 AM
Product: Hp 15bw091Ax
Operating System: Microsoft Windows 10 (64-bit)
since yesterday one of my speaker is working other is not working..left side...when I slowly hit the above surface it starts working but with a chirr sound..and then it again stops. So what should I do now to make my laptop working.. seriously I need an help
1 REPLY 1
08-03-2020 02:12 PM
@Sayak_paul, Welcome to HP Support Community!
I'd suggest you perform an extensive system test on the PC, here is how you do it-
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second.
When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test.
5. Click Run once, or Loop until error.
While the test is running, the time remaining and test result for each component are
shown on the screen.
6. If a component fails a test, write down the failure ID (24-digit code) so you have it
available when you contact HP Customer Support. The information is also available in
Test Logs on the main menu.
Hope this helps! Keep me posted.
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