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HP Recommended
15-bk103na
Microsoft Windows 10 (64-bit)

Hi,

 

I recently just got the HP Pavilion x360 with B&O speakers, as a gift (1.12.16). When I started playing videos with audio on, I noticed that every few minutes or so, it would start to slow and kind of 'crack'.

 

I've looked at many forums from the community on how to fix it; I have rolled back the driver and have also changed the sample rate the the highest (I think) one, though it is still cracking. I listen to a lot of things with audio, so this is quite a big problem to me.

 

I would happily appreciate any answers.

 

Many thanks, aliajenna

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi!

 

I have seen many other people with this issue and would advise all drivers are up to date as well as a restart has been performed. Also, if you right click the Sound icon, then Troubleshoot Sound Problems

 

 

I hope this helps!

Please click “Accept as Solution" if I solve your Problem

View solution in original post

1 REPLY 1
HP Recommended

Hi!

 

I have seen many other people with this issue and would advise all drivers are up to date as well as a restart has been performed. Also, if you right click the Sound icon, then Troubleshoot Sound Problems

 

 

I hope this helps!

Please click “Accept as Solution" if I solve your Problem
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