Showing results for 
Search instead for 
Did you mean: 
Level 1
14 12 0 0
Message 1 of 1
Flag Post

Sound / Audio fades out

HP Recommended
Envy ep0008
Microsoft Windows 10 (64-bit)

HP Envy ep0008 i7 with 4k OLED screen.  The issues started a couple of months ago. When computer is restarted the audio works fine for about 5 seconds, but then, slowly starts to fade out. I feel like I have taken most steps necessary in resolving this issue but have had no success. I have installed all the latest drivers etc and done a full Windows reset and no success.

Bluetooth and plugged in audio devices work fine.

I think I will need to send this laptop back for a replacement if I can't get this sorted.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation