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Yury1985
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Message 1 of 2
102
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Sound HP ENVY Laptop - 13-ba0018ur

HP Recommended
HP ENVY Laptop - 13-ba0018ur
Microsoft Windows 10 (64-bit)

I have a problem while listening music from laptop. Sharply right side music columns is coming in lower volume than left side. After some time it is stabilizing again in both side. Can any body help me with this problem? Thanks in advance

1 REPLY 1
banhien
Level 20
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Message 2 of 2
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HP Recommended

@Yury1985 

 

Please perform a clean install Audio software/driver, this should help.


    (a) Download the following driver and save on your computer,
             https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112102.exe

    (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.


Regards.

BH
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