• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-22-2017 09:11 AM

HP Recommended
Product: HP Pavilion 15-P100NQ
Operating System: Microsoft Windows 7 (64-bit)

Hello,

 

My name is Veronica and I own a Laptop HP Pavilion 15-P100NQ, Intel Core i3. I have recently bought a license for Windows 7 Professional and installed it. After doing so, I have reinstalled all drivers and programs but I am facing a problem with the Laptop's sound. It isn't the same as before. The maximum volume is very low now. Lower than my smaprtphone. I have checked in Device Manager to see if the sound driver is ok and all appears to be working fine. All is up to date. I don't understand what I can do now to fix this. From Device Manager is missing one single driver : PCI Device. I tried to update it from the menu but i can't. What can I do next? What should I install to fix the problem?

 

Thank you very much for your time and help.

 

Best regards,

 

VeronicaMissing driver.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2017 09:22 AM

HP Recommended

HI

 

The other PCI device will be fixed by the driver below

 

  http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63356.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎03-22-2017 09:21 AM

HP Recommended

Looks like you are running an Unsupported version of WIndows OS on the PC.

Hence, the issue.

I would strongly recommend running the PC on the OS that it came with or the ones in the compatibility List.

 

The compatible OS's for this PC are Windows 8.1 and Windows 10.

 

If you installed windows 7 for a specific reason and because of this cannot change the OS of the PC, I would suggest you to try other sound solutions like external speakers or USB powered speakers.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

Was this reply helpful? Yes No

‎03-22-2017 09:22 AM

HP Recommended

HI

 

The other PCI device will be fixed by the driver below

 

  http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63356.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎03-22-2017 09:25 AM

HP Recommended

Try this driver for Sound card

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=wk_128612_1

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎03-22-2017 09:26 AM

HP Recommended

If that is not working then you can try one of the drivers in the link delow

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_141895_1&swEnvOid=4063#

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_143432_1&swEnvOid=4059#

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=vc_105861_1&swEnvOid=4054#

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_112039_1&swEnvOid=4058#

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎03-22-2017 12:47 PM

HP Recommended

Hello,

 

Before this purchase and installation of Windows Professional 7 , I have used since the purchase of my Laptop the same version of Windows 7 but a pirated version. 3 times in total I have reinstalled Windows 7 on this PC since I have bought it and only this time I had this problem with the sound. The Laptop was bought without an OS.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.