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‎10-02-2019 12:49 PM

HP Recommended
Product: HP Envy 13-ah0xxx
Operating System: Microsoft Windows 10 (64-bit)

Audio from Bluetooth earphones works, but through the laptop it doesn't. Ran HP audio check and they said everything was working. Videos on all websites from Microsoft edge also don't work, and neither does video playback on the Netflix app.

No OS updates show as available so it can't be that, i have also obviously restated my laptop multiple times.

1 REPLY 1

‎10-04-2019 11:24 AM

HP Recommended

PROBLEM SOLVED

Factory reset the laptop and all problems were resolved 

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