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HP Recommended
13t-aw100
Microsoft Windows 10 (64-bit)

I have a problem with sound. When I watching online video I heare sound artifacts from time to time. It sound like short crackles. After 2-3 minutes, the sound starts to go ahead of the video. Over time, the difference increases. Only F5 on web-page solve problem for a few minutes. This bug persist in all browsers.

As i noticed, this problem exist on speakers and any other headphones. I did not observe problems when connecting a wireless speaker. So I think it is software problem.


I tried a lot of solutions from this forum and other sites. I tried differed sound drivers, but no one of them even working, accept native from HP website (Realtek High-Definition (HD) Audio Driver 6.0.8773.1 Rev.B). 

Clean Win install also had no affect. 

Drivers and bios are last versions. 

 

I seen same problems from other users, but many of thes dose not find real solution.
Help me, please.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I find solution. 
All you need is to disable one of toggles in Bang and Olufsen  audio app. 

Turn off Bang and Olufsen Experiance. 

 

screenshot-support.hp.com-2020.04.13-12_10_49.png

 

Now there is no problems with audio/video sync. Also I heare less pops/clicks but from time to time they exist. 

And now the downside.  =( 
If you turn off this option - overall sound become more flat and less deep, less bass, and you will lost some about 30% of max volume.

View solution in original post

1 REPLY 1
HP Recommended

I find solution. 
All you need is to disable one of toggles in Bang and Olufsen  audio app. 

Turn off Bang and Olufsen Experiance. 

 

screenshot-support.hp.com-2020.04.13-12_10_49.png

 

Now there is no problems with audio/video sync. Also I heare less pops/clicks but from time to time they exist. 

And now the downside.  =( 
If you turn off this option - overall sound become more flat and less deep, less bass, and you will lost some about 30% of max volume.

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