09-09-2016 02:31 PM
The situation is as follows:
I recently bought the HP laptop. It is absolutely new. After I configured the Windows 10, I tried to watch video files and faced the problem with the sound.
When I start to watch any video file (movie, TV show, etc.), the sound is fine. Then, I pause the video and wait for 10-15 seconds. After I resume the video, the sound begins to croak. Every time. Nothing helps until I close the file and start it again. When I start the file again, the sound is perfect again. So, if I don’t use pause, the sound is perfect, but after I pause the video, the sound corrupts. Always. This situation repeats in various players – PowerMediaPlayer, VLC player, KMP player, etc.
What I tried:
- I tried to uninstall all audio drivers and play files in the PowerMediaPlayer – the problem persists.
- I tried to uninstall all audio drivers, then install the latest Realtek Audio driver and plae files in the PowerMediaPlayer – the problem persists.
- I tried to lower the system volume and player volume to 20% – the problem persists.
So, I don’t know what to do – this problem is very annoying. I cannot watch movies freely, because if I use pause, I will always have to close the file, start it again, search for the last point and resume watching. Every time. It’s absolutely frustrating.
Please, help me to troubleshoot this!
09-12-2016 02:28 PM
Thank you for visiting the HP Forums!
I have read that you are having issues with the sound.
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window. Restart the Notebook and test the sound.
Please let me know how this goes.
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09-12-2016 03:09 PM - edited 09-12-2016 04:01 PM
I did what you advised me to. But it has no effect at all.
So, I changed Default Format from '24 bit, 44100 Hz (Studio Quality)' into '24 bit, 192000 Hz (Studio Quality)' /highest possible\, but the problem persists.
I also tried to lower the quality from '24 bit, 44100 Hz (Studio Quality)' into '16 bit, 48000 Hz (DVD Quality)', but it all the same.
While playing videos, I can only see that the grey portion of the green/grey Speaker volume progress bar grows into upper limit, when playing relatively loud sounds from video file (even when volume level is just 20%)... So, such croaking looks like cut-off in sound because of this. /I could provide a screenshot of this./
The only way I currently cope with the problem is to set Speaker volume to 60%, and Applications volume - to only 3%. This helps at least minimize croaking, but film sound is too loud with this setting.
But it's just my observations, and I still need help!
09-13-2016 09:20 AM
Does this only happen with Videos?
What Browser are you using?
I would try to reload the factory installed BIOS Setup settings. http://ow.ly/Jsqq302g0dj.
Let me know how this works.
09-18-2016 02:01 PM - edited 09-18-2016 03:47 PM
yes, it happens with video, BUT it also affects audio file sound.
E.g., I watch a video, then pause it, resume it - its sound begins to croak. And if I start any audio (mp3) file at that moment (when video file began to croak), this mp3 file wil begin to croack too.
I tried to reload default BIOS settings.
It did not help.
09-19-2016 06:51 AM
You will need to contact HP. http://ow.ly/3NJJ302fEju.