Sound cuts out after ten minutes

[Thea492]

I have recently returned from being away from the UK and used my laptop for the first time in 7 months. The sound cuts out after around ten minutes or less usage. I have tried troubleshooting and can't seem to find out what is wrong. The only thing that works is restarting my laptop.

Any ideas on how I can fix this?

[The_Fossette · Accepted solution]

Hi @Thea492

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the sound is cutting off after 10 minutes.

Don’t worry, I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• What is the model of your computer?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to update the audio driver, bios and chipset drivers from the below link and check.

http://hp.care/2nikIQ9

Hope that answers your question and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Thea492]

Thank you!