Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
08-25-2020 11:55 AM
Product: HP Pavilion - 15-cw1068wm
Operating System: Microsoft Windows 10 (64-bit)
When I am connected to a Hisense via HDMI sound will drop off and try to revert to laptop speakers. I have to disable and enable Hisense tv in sound control panel to get it to come back on. O
5 REPLIES 5
08-28-2020 05:48 AM
Welcome to HP Community
I have gone through your Post and would like to help
Have you tried the Notebook with another TV?
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
08-30-2020 09:00 AM
Yes I have to disable and re-enable hisense tv. Alternatively I can switch back and forth between TV and computer speaker and that will work.
Sound will drop of tv and go to computer speaker. Tv is set as default. When I have computer speaker disable and hisense tv as the only device I will have to disable and re enable.
08-31-2020 11:20 AM
I recommend you run the audio troubleshooter and check if it helps.
- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.
- Click on "Playing Audio".
- Follow the on-screen instructions.
Let me know how it goes.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Stay Home – Stay Safe
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community