Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Sound freezes programs.

HP Recommended
HP Notebook - 14-dk0933nd
Microsoft Windows 10 (64-bit)

Product name: HP Notebook - 14-dk0933nd


I have got an issue with my sound. As soon as I try to load something sound related (games, youtube etc.)  that instance gets frozen, no sound is produced aswell. If I try to load the volume settings it freezes aswell. I have updated all my drivers but nothing is working so far.


As soon as I plug in my headset everything starts working again.



HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 2 of 2
Flag Post
HP Recommended

@robinibikini I recommend you update the sound card, chipset drivers and the BIOS: click here for details,

  • Do you have any third party codec pack installed on the computer?

Step 1: If you have any third party codec pack installed on the computer you may try to temporarily disable the codec pack or try to uninstall it and check if it works fine.  Later reinstall or enable the codec pack after checking.


Step 2: You may also run the Audio troubleshooter built in Windows 10 and check if it identifies any issues and able to fix it. Access the link below and follow the steps to troubleshoot audio problems: click here to troubleshoot.


P.S: Welcome to HP Community 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation