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‎01-08-2021 07:44 AM

HP Recommended
Product: Envy 13"
Operating System: Microsoft Windows 10 (64-bit)

Every time i restart the laptop the sound is going really faint and tinny sounding , Bit like listening to headphones from a few feet away. I have to go into support to solve this which it usually does but surely i shouldn't have to . I  am beginning to think its a windows 10 problem. I have only had the laptop a day and its done this from the off .

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2021 11:42 AM

HP Recommended

@Gordchris 

 

What is your Envy 13"  ?  Please use the following way to find out the model/product of your machine


              https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎01-08-2021 11:42 AM

HP Recommended

@Gordchris 

 

What is your Envy 13"  ?  Please use the following way to find out the model/product of your machine


              https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-08-2021 11:54 AM

HP Recommended

HI  I have disabled the Enhanced Audio setting and have rebooted the laptop a couple of times and it appears to be ok now

many thanks for your help

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