Sound gradually become diminished issues

[Ng94]

About few days ago, when i  am going to listening the songs, the sound initially loud but gradually softer and diminsihed. I have no idea what going on. I already restart the laptop and troubleshoot the sound setting but still no use. Please help me to fix this issue as fast as possible.

Thank you.

[DavidPK]

Hi,

Can you post back with the following details.

The full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

The version of the operating system ( ie Windows 10 64bit ).

Regards,

DP-K

[Ng94]

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the Realtek HD Audio software package on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80538.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78355.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes before checking.

Regards,

DP-K