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WarlordNWN
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Message 1 of 2
111
Flag Post

Sound no longer works

HP Recommended
15cx0058wm
Microsoft Windows 10 (64-bit)

When the 1903 windows update hit it took away my ability to use my Realtek speaker (built into the laptop). I took it to a local computer repair and they told me HP has not released drivers that are compatible with my laptops speakers. I have updated and installed the latest drivers from the Realtek website and HP website. I even formatted my computer and  installed all the latest drivers. If HP could release a new updated driver for my laptop I would really appreciate it.

 

 

 

 

1 REPLY 1
banhien
Level 19
Level 19
96,767 65,480 12,536 21,604
Message 2 of 2
Flag Post
HP Recommended

@WarlordNWN 

 

The specs of your machine is

 

             https://support.hp.com/au-en/document/c05997544

 

Please do a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                 https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103883.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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