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Sound not working in my PC speakers but works in headphones (HP Spectre x360 Convertible)

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

The sound was working fine in my speakers but stopped randomly. I can play sound in headphones just fine. I have tried all the solutions I can find: 

-Uninstall and reinstall audio driver

-Disable/Enable audio enhancements 

-Troubleshoot through HP support assistant

-BIOS update

-Update everything and restart

-Configure/Test speakers (no sound in any audio tests)


I am at a loss. Did my speakers just go out? My PC has been working fine in every other aspect? 

HP Support Agent
HP Support Agent
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HP Recommended

Hi @Sarah-Bero


Welcome to the HP Support Community. I'd be happy to assist you with the audio issue. 


Appreciate you trying the steps 🙂


Let's try testing the hardware - 


1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the audio test. 


If the hardware is fine, back-up the data and try re-installing the operating system - HP Consumer PCs - Using the HP Cloud Recovery Tool 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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