Sound not working in my PC speakers but works in headphones (HP Spectre x360 Convertible)

[Sarah-Bero]

The sound was working fine in my speakers but stopped randomly. I can play sound in headphones just fine. I have tried all the solutions I can find: 

-Uninstall and reinstall audio driver

-Disable/Enable audio enhancements 

-Troubleshoot through HP support assistant

-BIOS update

-Update everything and restart

-Configure/Test speakers (no sound in any audio tests)

I am at a loss. Did my speakers just go out? My PC has been working fine in every other aspect? 

[asmita6658]

Hi @Sarah-Bero

Welcome to the HP Support Community. I'd be happy to assist you with the audio issue. 

Appreciate you trying the steps 🙂

Let's try testing the hardware - 

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the audio test. 

If the hardware is fine, back-up the data and try re-installing the operating system - HP Consumer PCs - Using the HP Cloud Recovery Tool 

Hope this helps! Keep me posted. 

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