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‎12-06-2021 09:13 PM

HP Recommended
Product: HP Envy X360 13M-BD0023dx
Operating System: Microsoft Windows 10 (64-bit)

Dear HP Support,

 

My HP Envy X360 13M-BD0023dx has issue/bug about sound.

 

The sound is suddenly fading or  loud on one side, the other side becomes quiet while playing music or video.

 

I did anything such as: uninstall and reinstall lastest Realtek driver (6.0.9183.1), update lastest Bios (F.20), update Windows (21H1) to fix this problem, but nothing change. When I restart computer and play music, the sound is just ok in a little while and then the problem happens again.

 

I think it’s a bug about Realtek driver, please recommend me the solution to fix it, because I very disappointed about this sound experience.

 

Many thanks and best regards

1 person had the same question
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