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clant20093
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Sound

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HP Envy 23
Microsoft Windows 10 (64-bit)

When I plug in my headphones my computer speakers are still active.   How do I change that? 

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TEJ1602
HP Support Agent
HP Support Agent
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@clant20093, Welcome to HP Support Community!

 

Follow the steps below-

 

Step 1: To make headphone as the default device

a.    Click on Start; Go to Control Panel.

b.    Click on Sound.

c.    Switch to Recording.

d.    Select your microphone/headset as the default device.

e.    Save the changes by clicking on OK.

 

Step 2: Uninstall and reinstall your audio device drivers

a.    Click on Start; in the start search type “devmgmt.msc” without quotes and press Enter.

b.    Expand Sound, Video and Game controllers.

c.    Right-click on the audio component and then click uninstall.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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