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HP Recommended
Envy 15
Microsoft Windows 10 (64-bit)

My speakers and headphones both work at the same time. Ive tried everything including reseting and reinstalling the driver, making the headphones the default device etc etc. My audio driver is IDT HD audio and I would like to solve this soon.

 

My laptop serial number is [Personal Information Removed] and product number is F7Q46PA#AB4

1 REPLY 1
HP Recommended

Hi @bala6,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand the HP notebook speaker's and headphone are playing at the same time.

 

Don't worry it's just a matter of changing a few settings which may have been turned on during a recent update or by using a short key,

 

Check the 'Disable front panel jack detection' option:

 

1. Double-click on the Realtek HD Audio manager system tray icon (see fig. 1 above).

2. Click on small folder icon (see fig. 2 below).

3. Check that the 'Disable front panel jack detection' tick box is unticked.

4. Now insert the jack plug of either a microphone or headphones into the corresponding front panel socket of your computer.

5. If you now see the message 'Information: A jack has been plugged in', then you do not need to change this setting as your system has an HDA compatible front panel.

6. If you do not see this message, then click on the small folder icon again and tick the 'Disable front panel jack detection' check box.

 

if any of the above options are unavailable, install the latest drivers for you audio adapter and then try again: Click here for the drivers

 

Let me know how that pans out,

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.