Speaker flickering on/off mute

[GKBear]

My speaker control is "flickering" on and off.  Both the F6 button (which has a light to indicate when MUTE is set) and the speaker icon on the menu bar flip from mute (speaker icon with "X") to un-mute (speaker icon).  It will only stay this way for a half-second to a full second and then flips back.

Selecting the F6 button or clicking on the setting on the menu bar will change the setting.  Until a second passes and it will flip to the opposite and continue to go on/off.

The F6 button is not stuck (it freely moves up and down) and, when pressed, pops up the Mute/Un-Mute volume level on the screen.  It does not show this visual while it is switching on it's own.

The volume level selected (ex "12") does not change.  It just mutes/un-mutes.

Conexant ISST Audio.  Driver Version:  9.0.140.1.  Driver Date:  5/14/2017

Windows 10 Home 64-bit,  Version:1703,  OS Build:  15063.608

[A4Apollo]

Hi! @GKBear, Welcome to HP forums.

I understand you have audio issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Are you able to play audio from different browsers?

Please provide the product number of your PC to assist you better.

As you mentioned the audio on your laptop is muted and you have issues enabling the audio.

Please try the steps recommended below.

Go to Control Panel -> Devices Manager -> Audio, Video and Games Controllers

And find there Conexant audio card. Click on it with the right button of your mouse and choose ' Properties '.
Select ' Driver ' tab and select Roll Back Driver check if the issue persists.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Conexant High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Conexant High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

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