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bradensz
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Speaker volume goes down unexpectedly on HP Pavilion Laptop 15-cs0007wm product number 4AL57UA#ABA

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HP Pavilion Laptop 15-cs0007wm
Microsoft Windows 10 (64-bit)

Speaker volume goes down unexpectedly on HP Pavilion Laptop 15-cs0007wm product number 4AL57UA#ABA running windows 10 home version 10.0.19042 build 19042. 

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praveenbv
HP Support Agent
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Hi@bradensz, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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bradensz
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My bios, chipset, graphics card, and all my drivers are up-to-date. I have Uninstalled and reinstalled both hardware and drivers. It will work for awhile but then returns to the problem.

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praveenbv
HP Support Agent
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@bradensz,

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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