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Locked

‎12-29-2020 01:29 PM

HP Recommended
Product: 1 x HP - Pavilion 15-cw1507sa 15.6” AMD Ryzen 5 Laptop - 256 GB SSD, Silver

The inbuilt speakers mean that the volume is intermittent and low even on max volume. Works ok with headphones.  Have tried to run all the automatic troubleshooting which says there is no problem.laptop only bought in March and needed for lockdown learning. Help gratefully received. Thank you!

1 REPLY 1

‎12-29-2020 01:43 PM

HP Recommended

@Ruth36 

 

This is something to do with AMD drivers. Please


  (a) Uninstall Audio driver

  (b) do a cleanup using following information/fix:

              https://www.amd.com/en/support/kb/faq/gpu-601

              https://drivers.amd.com/drivers/amdcleanuputility.exe

  (c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
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