Speaker volume is low on my Notebook 15-bss658tx, even i installed 'audio drivers.

[VikasRokkham]

Hi,

In my notebook 15-bs658tx, i have installed Windows 8 OS and Realtek audio drivers. but sound is still less. 

when I trouble shooting wih HP support Assistance it's shows everthing is okay, but still sound pitch was very low.

I suspects the problem with speakers, can any one help me on this what could be the problem other than speakers.

Thanks in advance. 

[Jeet_singh]

@VikasRokkham,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the low volume coming from the speakers. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to uninstall and reinstall the audio drivers?

Did you check if the volume is low only on speakers or even when connected to headphone?

Have you tried to update the Bios?

In the meantime, let's try these steps: Let's try to connect an headphone and check for the volume.

Alternatively, you can try these steps here:  

Right-click the speaker icon in the Task bar and select 'Playback Devices' > Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) > click the Properties button > Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization' > Click Apply to save the change and then click OK in all remaining windows.

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to uninstall the audio drivers from device manager: 

Let's start off by uninstalling the audio drivers from device manager: 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

If the issue persists, I would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

• Select Component tests.

• Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

If the audio test passes then the evidence indicates towards a software issue. In that case, you may perform the steps as described in detail from this link: HP PCs - No Sound on HP Computer. 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,