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Speaker volume is low on my Notebook 15-bss658tx, even i installed 'audio drivers.

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Hp Notebook-15-bs658tx
Microsoft Windows 8.1 (64-bit)

Hi There,


I have problem with my Notebook. This laptop came with DOS Operating System. After installing the Windows 8.1 - 64bit OS I installed the all required drivers including Audio drivers in my lappy. Even i didn't hear loud sound, getting low volume.


Can any one help me out on this.


Vikas Rokkham

HP Support Agent
HP Support Agent
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Hi @Vrokkham


Try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type find and fix audio into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.


Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 


Download and install the driver from this link


If the issue still persists, run the hardware diagnostics -


1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Audio test.  


Keep me posted. 


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