Speakers broken on Laptop

[AbbyLicht]

Hello. I waited to find out what to do about the problem I had because I figured it would fix itself, but it has not done so. I watched a Youtube video on my laptop and suddenly it glitched and the video froze and the sound kept making a loud, obnoxious noise due to the glitch. I exited from the Youtube page and the sound continued to play and now I currently have my sound on mute for every time I'm using my computer because it continues to make the sound. It happened after the second time using my laptop, the first time using the sound for videos. I currently cannot use my laptop to observe videos due to this issue. Can this problem somehow be fixed?

[SDF15 · Accepted solution]

Hello @AbbyLicht,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I read your post about the sound issue, and wanted to assist you!  I understand that the issue started, after a glitch while watching YouTube.

To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products

In the meantime, have you tried performing a Hard Reset?  If you are still having trouble after that, then try reviewing the following document, and let me know how it goes: HP Notebook PCs - No Sound or Distorted Sound from Speakers (Windows 10)

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great day!