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‎02-27-2021 09:51 AM

HP Recommended
Product: HP Spectre XT Laptop
Operating System: Microsoft Windows 10 (64-bit)

I have volunteered to help refurbish a Spectre XT laptop for donation to a school support program.  i replaced the hard drive and installed Windows 10 home edition.  Here is what the device manager reports

PCA7575_0-1614444455390.png

Also no speaker or sound device

PCA7575_1-1614444535602.png

 

I have tried all the suggestions I found listed on any forum including reinstalling IDT Drivers for Windows 10 and 8.1 and a bunch of other drivers none of which have solved the problem.  This laptop has Beats Audio speakers but are not detected. Spectra XT drivers for windows 10 do not show sound drivers.  Any suggestions would be appreciated.

 

Thanks

PCA7575

 

 

1 REPLY 1

‎03-02-2021 11:35 AM - edited ‎03-02-2021 11:36 AM

HP Recommended

Hi@PCA7575, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

  

1.Updating the BIOS  & Windows updated

 

2.Click on the link download: https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92632.exe

              

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

From <https://hpcsc.response.lithium.com/console/agent/40997384?>

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