cancel
Showing results for 
Search instead for 
Did you mean: 
Fabian_F
New member
2 1 0 0
Message 1 of 4
219
Flag Post

Solved!

Speakers not working after reinstalling windows

HP Recommended
HP ENVY 15-J184SA
Microsoft Windows 10 (64-bit)

Hi,

 

I've just re-installed windows, and now I have no speakers.

When doing troubleshooting it says 'Troubleshooting couldn't identify the problem'.

In the sounds settings, under playback, it says 'no audio devices installed'.

In the device manager, trying to update the drivers I get the message 'Windows found drivers for your device but enountered an error while attempting to install them. A device attached to the system in no functioning.'

Everything was working perfectly before re-install.

I would appreciate any suggestions as to how to fix this problem.

Kind Regards,

Fabian

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
134,841 124,197 20,654 31,748
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The latest couple of W10 builds don't work very well with the IDT audio system your notebook has.

 

The audio driver on your notebook's support page used to work with the older builds of W10, but not anymore.

 

The only suggestion I can offer, would be to try this W10 IDT audio driver and see if it works...restart the PC after installing the driver.

 

6.10.6492.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Sometimes this driver sets the headphones as the default audio output, so if the driver installs and you have no sound, first check the windows control panel>hardware and sound>sound>manage audio devices and make sure the PC speakers are set as the default output.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
134,841 124,197 20,654 31,748
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The latest couple of W10 builds don't work very well with the IDT audio system your notebook has.

 

The audio driver on your notebook's support page used to work with the older builds of W10, but not anymore.

 

The only suggestion I can offer, would be to try this W10 IDT audio driver and see if it works...restart the PC after installing the driver.

 

6.10.6492.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Sometimes this driver sets the headphones as the default audio output, so if the driver installs and you have no sound, first check the windows control panel>hardware and sound>sound>manage audio devices and make sure the PC speakers are set as the default output.

View solution in original post

Was this reply helpful? Yes No
Fabian_F
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi Paul,

 

that did the trick, it works just fine now.

thank you very much, I was starting to despair.

 

Regards,

Fabian

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
134,841 124,197 20,654 31,748
Message 4 of 4
Flag Post
HP Recommended

You're very welcome, Fabian.

 

Glad that driver worked on your model.

 

Regards,

 

Paul

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation