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doggy_dog Honor Student
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Speakers on new OMEN 17 not working (headphones work)

OMEN 17-W151NR
Microsoft Windows 10 (64-bit)

Hi all,

 

I'm having some audio issues with my brand new OMEN 17.

 

In the middle of listening to some music on youtube, the sound slowly starting getting lower and lower. 10-15 seconds later I could barely hear anything.

When I put headphones in, there is no issue with the sound.

 

I went through all the troubleshooting, did diagnostics, re-installed the drivers from within the recovery manager, and also downloaded and installed the latest from the HP site. The issue keeps re-occuring.

 

I'll restart the laptop and the sound will be fine for a couple of minutes. Then it starts getting quieter and then gone. (even if I close Chrome and re-open, I'll get normal sound volume for about 10 seconds before it goes)

Ive tried different websites, video games, etc. Same for all.

 

Any idea what this might be? Faulty speakers?

The machine is 2 days old....

 

One thing that's interesting is that after the sound is gone, if I click to go forward on a song, I'll hear the sound at a regular volume for about 0.2 of a second. Just a brief sound spike before it goes quiet.

 

Would appreciate any help.

 

 

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HP Support Agent
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Message 2 of 2
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Speakers on new OMEN 17 not working (headphones work)

 

Hi @doggy_dog,

 

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

I see from the post that you are having audio issues with your speakers on your New HP Omen PC. However, you have tried uninstalling and reinstalling the drivers, connecting a headphone which seems to be working fine, this clearly indicates that it's an issue with the speakers. I would recommend you have it replaced.

 

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

 

I hope I have answered your question, Let me know if you need any further assistance. I'll be more than happy to assist you.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

 

Jeet_Singh
I am an HP Employee

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