09-07-2016 07:29 AM
I have a HP Envy 15 N7L05EA#ABU
I'm having terrible problems with the built in speakers hissing and popping whenever I try to play any media such as MP3s or Videos. I've updated the system BIOS to the latest version, I've updated the audio drives to the latest. The problem persists. Tried an older version of the driver and still the speakers pop. It's driving me crazy.
If I plug in a set of headphones there is no popping through the headphones but the laptop speakers do continue to pop and crackle even with the headphones plugged in. If the audio is muted, the speakers still pop.
Here is a video showing what it's like: https://www.youtube.com/watch?v=tsf0uFFHjHg
I'm beginning to wonder if there is a physical fault with it? I can't continue with the problem like it is; it's making my computer unusable. Can anyone help?
Thank you for reading this and for any help that you can offer.
09-07-2016 02:36 PM
Just to add that I've been through the HP Trouble shooter and the problem hasn't been resovled 😞
I've made a new discovery, if I unplug the AC adapter from the laptop (so I'm running on battery) whilst the speakers are popping, the popping stops but as soon as I reconnect it to the charger the popping starts up again.
Does this sound driver and softwear related or is it a hardware fault? I really am getting quite fed up with trying to fix it via various solutions offered by the trouble shooter/twitter support. Nothing seems to be working.
09-27-2016 06:48 PM
I have the exact same problem with my HP Envy laptop. I tried the HP Chat folks, who remoted in and puttered around, then ultimately told me to reinstall my OS (which I did). Ultimately, after reinstalling everything except my personal files, it woorked fine for a week. Then I tried using the machine on battery (unplugged) tonight and voila! Increasing levels of hissing, popping, scratching, and general aggravation from the bottom speakers on the unit until I plugged it back in to a wall socket.
I tried the online forum suggestion of uninstalling the Realtek driver (which allegedly has a conflict with the Bang & Olufsen speakers) but that made the noise as loud as possible until I reinstalled the OS.
I'm at my wit's end as well, and two steps away from trying to force HP to take it back before the warranty is up. Hopefully, someone at HP will see this thread and reply?