11-02-2016 11:59 AM
I work for a small I.T. company and we have a dozen of more HP Stream's that we support for several client's who needed a cheap notebook. One of them, the one my Boss was using has a very concerning problem. When the speakers are on, the front edge of the notebook where the speakers are get so hot it actually gave me a nasty burn on my two arms. I have seen things get hot many times before, but never anything this hot! I know it is the speakers, because when I disable to speakers the heat goes away soon after, and comes right back when you enable it. The Warrenty expired back in March and I really am not concerned about getting a refund or replacement. What I am concerned about is it get's hot enough to catch on fire and we have these stream's all over the place. I am hoping it's just isolated to just this one notebook. I would like to send it in for HP to look at. Since the warrenty is expired I have limited support options. I really don't feel like paying for a tech support call when I am only trying to help out HP with a potential issue.
11-02-2016 12:03 PM
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