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HP Recommended
HP Spectre x360 - 13-4005dx (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Bluetooth connection is spotty/weak - I've tried multiple devices - some get stuck on connecting, some have spotty audio - keeps cutting out.

1 REPLY 1
HP Recommended

@k1e7 Welcome to HP Community!

 

I understand that the Spectre 360 Bluetooth - weak/spotty connection.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

 

Did you check for interferences that could be causing the low volume on Bluetooth headphones?

When was the last time it worked without these issues, did you attempt a system restore?

 

While you respond to that, here's what you need to know:

Check the following items to troubleshoot Bluetooth issues.

  • Make sure the device is turned on, is not low on battery power, and is not in sleep mode.

  • Make sure the device is within wireless range of your computer, usually within six to nine feet. If you are not sure if the device is in range, move it closer to your computer, or put the device and computer in the same room.

  • Make sure there are no other devices interfering with the wireless device, such as microwave ovens, cordless phones, or other wireless devices.

  • If your computer uses an external Bluetooth adapter, make sure the adapter is attached and installed, and is working correctly.

  • If Bluetooth is integrated into your computer, especially a notebook computer, make sure the Bluetooth radio transmitter is turned on. Many notebook computers have a button to turn the transmitter on and off. If you are not sure how to turn on the transmitter, check the information that came with your computer or go to the manufacturer website.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(by the end of this document, all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.