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Saxs
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Message 1 of 4
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Spectre x360 13inc rattle in speakers

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

Purchased my custom laptop from the manufacutrer. Hearing a rattle in both speakers i contacted tech support, which ran me through updating firmware, bios, updating drivers, removing drivers, adding drivers back...ect, tech support took me through all the possible software malfunction possibilities and came to the conclusion that it was a hardware issue. I sent my laptop in for repair. Speakers and ASSY MB UMA parts were replaced, drivers were updated/reloaded, the operating system was reinstalled and extensive testing done. When I received the computer back I turned it on to test audio,  rattle was still there but slighltly less pronounced, however, the volume seemed low and i looked at the speaker balance and noticed the right speaker was turned down to 75% and left at 100%. When i put them equal and played the sound again, it actually sounded worse than when I sent it in and now the rattle is mostly out of the right side. Called tech support again and  running through all the potential software fixes. This is unnaceptable for a "premium" computer. The tech support team has been patient and very helpful in trying to troubleshoot the issue, but its clearly a hardware issue, and sending for repair made it worse. Does anyone have a real solution for this?

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi@Saxs, Welcome to the HP Support Community!

 

I understand that notebook has an  Audio issue.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

To resolve these issues, download and install the following SoftPaq to update the audio driver: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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praveenbv
HP Support Agent
HP Support Agent
3,254 3,253 124 156
Message 3 of 4
Flag Post
HP Recommended

Hi@Saxs, Welcome to the HP Support Community!

 

I understand that notebook has an Audio issue,

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

To resolve these issues, download and install the following SoftPaq to update the audio driver: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! ​​​​​​​

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Saxs
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Message 4 of 4
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I've sent the computer back in for repair under the manufacturer warranty twice. The first time they replaced the speakers and assembly unit and loaded a new bios. The issues wasn't resolved so it was escalated to a case manager, who said the repair was done by the basic team and they just did a swap so the continuing issue was due to quality control. I had the computer sent in again for the repair to be handled by the premium team and the speakers were replaced again. However, this has not resolved the issue. 

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