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HP Recommended
Spectre x360 Convertible 13-ac0XX
Microsoft Windows 10 (64-bit)

Hello! I have recently noticed that my laptop speakers are malfunctioning. When I play loud, high-pitched sounds through them, the left speaker's sound is distorted by a disconcerting hiss. I suspect it is a hardware issue, as troubleshooting and the HP agent's suggestions did not help resolve the problem. Are there any ways I can go about fixing my speaker? The laptop is out of warranty, and I am currently living in a foreign country.

1 REPLY 1
HP Recommended


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run an Audio Test and let me know if that works

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and audio

 

If the issue persists during the Test please contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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