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ignored
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Squeeky audio on Spectre x360 laptop

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HP Spectre X360
Microsoft Windows 10 (64-bit)

It seems since a recent windows 10 update the sound on my laptop is not working correctly. It is just a squeaky, tinny sound that is coming from the B&O speakers. I tried a fresh install of windows 10 and also  I have done the driver updates for RTKVHD64.sys which is now at version 6.0.9205.1  but continue to have the same issue every time I restart the laptop.

 

I have found a way to get it working. If I go into device manager and sound, video and game controllers and disable Realtek Audio device then go back and re-enable it the sound begins to work as it should. Obviously I should not have to do this every time I power up the laptop,

I have tried using the HP Support assistant and the virtual agent and this forum was the next suggested route to take.

 

Is there a fix for this or should I be sending my laptop back for repair as it is still under warranty?

 

I notice most posts on audio issues in this forum remain unanswered but thought that I would try to see if anybody from HP is supporting the audio problems. 

Thanks.

 

3 REPLIES 3
praveenbv
HP Support Agent
HP Support Agent
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Hi@ignored,

 

I reviewed your post and I understand that you are facing issues with the audio on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Run Audio Troubleshooter

 

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

 

If you continue facing the issue, then uninstall the audio driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community :smiling_face_with_smiling_eyes:

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

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ignored
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Thanks for eventually replying.

 

Yes I tried all that stuff and kept removing/uninstalling the realtek drivers but it never fixed it. Just recently I have moved to using windows 11 and for the moment I have not seen this issue reappear.

 

Hopefully it will stay going.

 

 

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praveenbv
HP Support Agent
HP Support Agent
6,196 6,194 273 345
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@ignored

 

I recommend you follow the below steps and check if it helps.

 

  1. Turn off your HP laptop.
  2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
  3. Remove all recently added internal hardware.
  4. Press the Power button to switch your HP laptop on.
  5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
  6. Select Troubleshoot.
  7. Choose Reset this PC.
  8. You can either opt to keep your files or to remove everything.
  9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
  10. Choose Remove Everything when you want to remove all your personal files.
  11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
  12. You can also fully clean the drive you selected or just remove your files.
  13. Click Reset.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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