Static/Crackle on Microphone on the HP Envy

[DMR15350]

I have tried ALL the listed fixes, but I still cannot be heard while doing a Zoom call due to the static/Crackle in the Internal Mic.

AND, of course my warranty expired in Feb.  I'm really at a loss as how to proceed.

I didn't have the problem at first but after an update (which I don't know if that was the reason for the change) I started having these mic issues.

Like many attempting to work from home this is effecting me drastically....any help would be most appreciated!!!

[Echo_Lake]

@DMR15350

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
• Step 2: Update the audio driver
• Step 3: Use the Troubleshooting tool
• Step 4: Configure the sound settings in Windows
• Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[JudithAdene]

Same problem no fix. Need it for zoom no one can hear me.  LESSON - Never buy any HP again

[Echo_Lake]

@JudithAdene

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you tried with different app such as Skype?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.